Though we take utmost care while delivering the right outfit for you, we understand that sometimes the outfit might not give you 100% satisfaction.
As a friendly bunch of people, we want you to be happy with the outfit so that you can flaunt it & get compliments :)
What is our return policy?
We take returns very seriously as we care about what’s being delivered to you. However, we do accept returns only in the following cases:
- Damaged: This is a highly unlikely scenario as we lay significant emphasis on quality! All outfits pass through multiple levels of checks before being delivered. Our courier partners also work under the motto of “Handle with Care”. Still, if the product received by you is damaged, we’ll be happy to take it back.
- Size Mismatch: Oh no! Did you happen to order the wrong size? Don’t worry, we’ll be happy to help you on this.
- Did not like the product: Hmmm, don’t worry! You can still return the product and choose another amazing outfit!
You can return the outfit within 7 days of delivery. Please be noted that the shipping charges, if any, are non-refundable. We’re sure that while raising a return request, you will take care of the below points which will help our returns team to quickly process your request:
Of course, you can’t resist trying an outfit and admiring yourself in the mirror with it! But please make sure that the original tags, labels, and packaging is retained, the product is unwashed & not damaged.
Can I return outfits purchased during Offers?
Outfits purchased under Festive Offers and ‘Buy One Get One Free’ Offers are not eligible for return. Item under 'Sale' category are also not eligible for return.
I had customized/altered my outfit. Can I still return the same?
Customized outfits are made exclusively for the “Unique You” and they cannot fit other customers. Hence sadly, we won’t be able to accept returns for such outfits. But we will try our best to assist you with minor alteration/refitting :)
Do I need to pay for my returns?
Nay! Don’t worry about this. We have this covered for you. In case of any special situations where we are not able to collect the outfit, please ship it to the address below and we will reimburse the cost to you. Please do not forget to save the shipping receipt :)
Can I send the outfit through the same delivery guy if I don’t like it?
No, all our returns have a separate procedure. We will have the outfit picked up separately, at a time convenient for you!
Do I need to return with the same packaging?
Yes, please ensure that the original packaging, tags, and labels are not tampered with. The claim for returns will not be processed without the same.
I paid for the product using COD?
No worries! We’ll refund the amount in the form of a INCOTTONS voucher, which can be used for future purchases on our site.
How much time does it take for the refund, if I have made my payment by options other than COD?
Once your return is processed by our Return Buddies, the refund will be credited to your account within 10-15 days.
Under what condition will my return not get accepted?
Generally, we are flexible in our returns policy and we ensure all genuine return claims are processed at the earliest. However, we will not be able to accept the returns under the below conditions:
- Used/washed outfits
- Original packaging not provided
- Customized outfits
- Returns raised after 7 days of delivery
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.